Project Analytics
Use this section after surveys are being sent and responses are coming in.
Analytics path
Section titled “Analytics path”What each view is for
Section titled “What each view is for”| View | Use it to answer | What affects it |
|---|---|---|
| Dashboard | Are customers satisfied, and what themes appear in feedback? | Survey responses, score bands, selected date range, and filters. |
| Lost Time | How much working time customers say requests cost them. | Lost Time survey answers and Lost Time settings. |
| Agents | How feedback and resolved work are distributed by assignee. | Jira assignees, resolved work items/issues, survey responses, and date range. |
Before you start
Section titled “Before you start”Select the JSM project and date range you want to review. If no responses appear yet, confirm Automation setup is enabled.