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AdaptiveSurvey

AdaptiveSurvey helps Jira Service Management teams collect structured customer feedback after work items are resolved.

Use these docs to install AdaptiveSurvey, add tracked JSM projects, configure the selected JSM project, set up automation, and review project analytics.

Get Started

Section titled “Get Started”
  1. Installation
  2. Find AdaptiveSurvey
  3. Add JSM Project
  4. Permissions

Configure

Section titled “Configure”
  1. Analytics
  2. Survey form
  3. Automation setup: Before you start
  4. Automation setup: Email
  5. Automation setup: Slack

Project Analytics

Section titled “Project Analytics”
  1. Dashboard
  2. Lost Time
  3. Agents
  4. Filters
  5. Custom Field Filters

Audit Logs

Section titled “Audit Logs”
  1. Audit Logs

Support

Section titled “Support”
  1. Support

What this covers

Section titled “What this covers”
  • How to open AdaptiveSurvey after installation.
  • Where the app, AdaptiveSurvey Settings, Configure, and portal feedback screens live.
  • How to grant the two AdaptiveSurvey project permissions.
  • How to add a JSM project, configure the survey, set up Email or Slack automation, review project analytics, and find admin audit history or support information.