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AdaptiveSurvey

AdaptiveSurvey helps Jira Service Management teams collect structured customer feedback after work items are resolved.

Use these docs to install AdaptiveSurvey, add tracked JSM projects, configure the selected JSM project, set up automation, and review Analytics.

Get Started

Section titled “Get Started”
  1. Installation
  2. Find AdaptiveSurvey
  3. Add JSM Project
  4. Permissions

Configure

Section titled “Configure”

Survey form

Section titled “Survey form”
  1. Lost Time
  2. Experience indicators
  3. Question ratings

Automation setup

Section titled “Automation setup”
  1. Before you start
  2. Email
  3. Slack

Analytics

Section titled “Analytics”
  1. Dashboard
  2. Lost Time
  3. Agents
  4. Filters
  5. Custom Field Filters

Audit Logs and Support

Section titled “Audit Logs and Support”
  1. Audit Logs
  2. Support

What this covers

Section titled “What this covers”
  • How to open AdaptiveSurvey after installation.
  • Where the app, AdaptiveSurvey Settings, Configure, and portal feedback screens live.
  • How to grant the two AdaptiveSurvey project permissions.
  • How to add a JSM project, configure the survey, set up Email or Slack automation, review Analytics, and find admin audit history or support information.