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Configure

Use this section after the JSM project is tracked and permissions are in place. Configure the selected JSM project before automation sends customers a feedback link.

AdaptiveSurvey Configure overview for setting up the customer satisfaction survey form and survey delivery AdaptiveSurvey Configure overview for setting up the customer satisfaction survey form and survey delivery

Setup path

Section titled “Setup path”

Survey form

Section titled “Survey form”
  1. Form and ratings
  2. Lost Time
  3. Experience indicators
  4. Question ratings
  5. Wording and languages

Survey delivery

Section titled “Survey delivery”
  1. Before you start
  2. Email
  3. Slack

What you need

Section titled “What you need”
  • AdaptiveSurvey installed.
  • A tracked JSM project.
  • AdaptiveSurvey - Configure project settings permission for the project.

Next steps

Section titled “Next steps”

After your survey delivery automation is enabled, use Dashboard when responses start coming in.