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Find AdaptiveSurvey

After installation, AdaptiveSurvey appears under Apps in Jira. Select AdaptiveSurvey to open the app.

AdaptiveSurvey in the Jira Service Management sidebar for opening customer satisfaction survey analytics AdaptiveSurvey in the Jira Service Management sidebar for opening customer satisfaction survey analytics

Empty project state

Section titled “Empty project state”

When no JSM projects are configured yet, AdaptiveSurvey shows an empty state.

AdaptiveSurvey empty project state prompting admins to add a Jira Service Management project for customer satisfaction analytics AdaptiveSurvey empty project state prompting admins to add a Jira Service Management project for customer satisfaction analytics

This means the app is installed and opens correctly, but a JSM project still needs to be added in AdaptiveSurvey Settings.

Open app settings

Section titled “Open app settings”

Use the three-dot menu next to AdaptiveSurvey in Jira apps, then select App settings.

AdaptiveSurvey app settings menu in Jira for opening Jira Service Management CSAT survey configuration AdaptiveSurvey app settings menu in Jira for opening Jira Service Management CSAT survey configuration

AdaptiveSurvey Settings

Section titled “AdaptiveSurvey Settings”

AdaptiveSurvey Settings is where Jira admins manage the JSM projects the app should support.

AdaptiveSurvey Settings page for managing Jira Service Management projects used by the CSAT survey app AdaptiveSurvey Settings page for managing Jira Service Management projects used by the CSAT survey app

Next, add a JSM project so AdaptiveSurvey can start tracking it: Add JSM Project.

Jira terms

Section titled “Jira terms”

Atlassian is rolling out new Jira navigation terms. These docs use both terms where helpful:

  • JSM space/project means the Jira Service Management project or space shown in Jira.
  • Work item/issue means the Jira record behind the request.