Dashboard
The Dashboard gives a project-level view of customer feedback for the selected date range.
Open the Dashboard
Section titled “Open the Dashboard”- Open AdaptiveSurvey.
- Select the JSM project.
- Select Dashboard.
- Choose the date range you want to review.
What the Dashboard shows
Section titled “What the Dashboard shows”| Area | What it tells you | What affects it |
|---|---|---|
| Satisfaction Score | Average customer rating compared with the configured target. | Submitted scores and the Satisfaction target in Configure. |
| Surveys sent | How many work items/issues were marked as survey-sent. | Jira Automation setting the AdaptiveSurvey entity property. |
| Responses | How many customers submitted feedback. | Submitted feedback forms in the selected period. |
| Response rate | How many sent surveys received a response. | Surveys sent and responses for the selected period. |
| Score distribution | How ratings are spread across the 1-10 scale. | Submitted scores and configured score bands. |
| Experience Indicators | Which configured indicators customers selected most often. | Survey form indicators and submitted feedback. |
| Feedback responses | The individual feedback rows behind the charts. | Date range, project, and active filters. |
Read the top summary
Section titled “Read the top summary”Start with Satisfaction Score, Surveys sent, Responses, and Response rate to understand overall health for the selected JSM project and date range.
Review charts and indicators
Section titled “Review charts and indicators”Use Score Distribution to see how ratings are spread across the 1-10 scale. Use Experience Indicators to see which configured survey chips customers selected most often.
Review feedback responses
Section titled “Review feedback responses”The Feedback responses table shows the individual responses behind the Dashboard numbers.
Use All, Positive, Neutral, and Negative to switch between response groups. Select Score or Date to sort the table.
Each row shows the submitted score, linked ticket, customer comment, selected indicators, assigned agent, and response date.
Dashboard card actions
Section titled “Dashboard card actions”Some Dashboard and Lost Time cards have a three-dot menu. Setup actions are shortcuts to the matching Configure tab; they do not open a separate setup screen.
| Card | Action | What it does |
|---|---|---|
| Satisfaction Score | Set target | Opens Configure -> Analytics. |
| Score Distribution | Edit score bands | Opens Configure -> Analytics. |
| Lost Time cards | Lost Time settings | Opens Configure -> Analytics. |
| Experience Indicators | Edit indicators | Opens Configure -> Survey form. |
| Any chart card | Download image | Exports that card as an image. |
What affects the numbers
Section titled “What affects the numbers”- The selected JSM project.
- The selected date range.
- Active filters.
- Survey configuration at the time responses were submitted.
- Whether Jira Automation marked the work item/issue as survey-sent.