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Dashboard

The Dashboard is the main AdaptiveSurvey analytics page. It shows Satisfaction Score, Surveys sent, Responses, Response rate, Experience Indicators or Question Scores based on the selected form, Satisfaction Trend, Score Distribution, and Feedback responses for the selected project and date range.

AdaptiveSurvey Dashboard overview for reviewing customer satisfaction score, survey responses, score trends, and form analytics AdaptiveSurvey Dashboard overview for reviewing customer satisfaction score, survey responses, score trends, and form analytics

Satisfaction Score

Section titled “Satisfaction Score”

Satisfaction Score is the average customer rating for the selected project, form, date range, and filters. It is shown on a 1-10 scale and compared with the configured target.

Edit score targets

Section titled “Edit score targets”

On the card menu, select Edit scoring to edit the target and score bands in the same card.

AdaptiveSurvey Dashboard Satisfaction Score menu for opening Edit scoring AdaptiveSurvey Dashboard Satisfaction Score menu for opening Edit scoring

Drag the target and score band circles to adjust the scoring ranges, then select Save.

AdaptiveSurvey Dashboard Satisfaction Score edit mode for adjusting target and score band ranges AdaptiveSurvey Dashboard Satisfaction Score edit mode for adjusting target and score band ranges

KPI cards

Section titled “KPI cards”

Surveys sent counts work items where Jira Automation stamped the AdaptiveSurvey survey-sent property.

Responses counts submitted customer feedback for the selected period.

Response rate compares submitted responses with sent surveys.

AdaptiveSurvey Dashboard KPI cards for reviewing surveys sent, responses, and response rate AdaptiveSurvey Dashboard KPI cards for reviewing surveys sent, responses, and response rate

Experience Indicators / Question Scores

Section titled “Experience Indicators / Question Scores”

The form switcher changes this card based on the selected form.

AdaptiveSurvey Dashboard form switcher for changing analytics between Experience indicators and Question ratings AdaptiveSurvey Dashboard form switcher for changing analytics between Experience indicators and Question ratings

Experience Indicators shows the most selected configured indicators when Experience indicators is selected.

AdaptiveSurvey Dashboard Experience Indicators card for reviewing selected customer feedback indicators AdaptiveSurvey Dashboard Experience Indicators card for reviewing selected customer feedback indicators

Question Scores shows the average score and sentiment mix by question when Question ratings is selected.

AdaptiveSurvey Dashboard Question Scores card for reviewing average customer feedback scores by question AdaptiveSurvey Dashboard Question Scores card for reviewing average customer feedback scores by question

Satisfaction Trend / Score Distribution

Section titled “Satisfaction Trend / Score Distribution”

Satisfaction Trend shows how scores changed during the selected period and compares them with the previous period.

AdaptiveSurvey Dashboard Satisfaction Trend chart for comparing customer satisfaction scores with the previous period AdaptiveSurvey Dashboard Satisfaction Trend chart for comparing customer satisfaction scores with the previous period

Score Distribution shows how submitted ratings are spread across the 1-10 scale. It uses the configured score bands to group scores as Negative, Neutral, or Positive.

AdaptiveSurvey Dashboard Score Distribution chart for reviewing ratings across negative neutral and positive score bands AdaptiveSurvey Dashboard Score Distribution chart for reviewing ratings across negative neutral and positive score bands

Feedback responses

Section titled “Feedback responses”

Feedback responses shows the individual responses behind the Dashboard numbers.

AdaptiveSurvey Dashboard feedback responses table for reviewing customer satisfaction scores, comments, tickets, agents, and dates AdaptiveSurvey Dashboard feedback responses table for reviewing customer satisfaction scores, comments, tickets, agents, and dates

Use All, Positive, Neutral, and Negative to switch between response groups. Each row shows the score, ticket, customer comment when provided, selected indicators or question answers, agent, and response date.