Experience indicators
The Experience indicators form asks customers for one overall rating, then shows indicators that match the selected score category.
Before you start
Section titled “Before you start”You need AdaptiveSurvey - Configure project settings permission for the project.
Configure Experience indicators
Section titled “Configure Experience indicators”- Open AdaptiveSurvey.
- In the top right corner, select Configure.
- In the Survey form tab, select Experience indicators.
See Form and ratings to choose the rating scale and style.
Review the Negative, Neutral, and Positive indicator groups. Each group must have at least 3 indicators and can have up to 8 indicators.
Use the indicator controls to:
- Add indicators.
- Edit indicator labels.
- Reorder indicators.
- Show or hide indicators.
- Delete indicators that should not appear in future surveys.
- Restore deleted indicators from Deleted indicators.
Indicator labels must be unique across all score categories.
Wording and languages
Section titled “Wording and languages”Expand Wording and languages to edit the text customers see. You can also add translations for customers who use another Jira language.
Review and update:
- Lost Time wording when Lost Time tracking is enabled.
- Rating question.
- Score labels.
- Indicator headings and helper text.
- Comment label and placeholder.
- Submit button text.
- Confirmation messages.
Preview the survey
Section titled “Preview the survey”Use Survey preview to confirm how the form will look before customers receive it.
- Select different scores to confirm the matching Negative, Neutral, and Positive indicators.
- Check the rating style, wording, comment field, and submit button.
Save changes
Section titled “Save changes”Select Save and activate when choosing this form, or Save when updating its settings.
What comes next
Section titled “What comes next”Continue to Survey delivery to set up Email or Slack delivery.