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Question ratings

The Question ratings form asks customers to rate each question separately.

You need AdaptiveSurvey - Configure project settings permission for the project.

  1. Open AdaptiveSurvey.
  2. In the top right corner, select Configure.
  3. In the Survey form tab, select Question ratings.

See Form and ratings to choose the rating scale and style.

AdaptiveSurvey Question ratings settings for configuring visible questions and required answers in a Jira Service Management CSAT survey AdaptiveSurvey Question ratings settings for configuring visible questions and required answers in a Jira Service Management CSAT survey

Use the question controls to:

  • Edit question labels and prompts.
  • Add questions.
  • Reorder questions.
  • Show or hide questions.
  • Delete questions that should not appear in future surveys.
  • Restore deleted questions from Deleted questions.

The form can have up to 8 visible questions. At least one question must stay visible.

Question labels must be unique.

Expand Wording and languages to edit the text customers see. You can also add translations for customers who use another Jira language.

AdaptiveSurvey Question ratings survey wording settings for editing the title, introduction, comment field, and submit button in Jira Service Management AdaptiveSurvey Question ratings survey wording settings for editing the title, introduction, comment field, and submit button in Jira Service Management

Review and update:

  • Lost Time wording when Lost Time tracking is enabled.
  • Title and intro text.
  • Comment label and placeholder.
  • Submit button text.
  • Confirmation message.

Use Survey preview to confirm how the form will look before customers receive it.

AdaptiveSurvey Question ratings survey preview showing the customer feedback form for a Jira Service Management CSAT survey AdaptiveSurvey Question ratings survey preview showing the customer feedback form for a Jira Service Management CSAT survey
  1. Answer the required questions to check the selected requirement rule.
  2. Check the rating style, wording, comment field, and submit button.

Select Save and activate when choosing this form, or Save when updating its settings.

Continue to Survey delivery to set up Email or Slack delivery.