Skip to content
Kinline Docs

Lost Time

Lost Time lets customers report how much working time a request cost them. You can also estimate its cost using an hourly rate.

AdaptiveSurvey Lost Time slider for customers reporting working time lost on a Jira Service Management CSAT survey AdaptiveSurvey Lost Time slider for customers reporting working time lost on a Jira Service Management CSAT survey

Configure Lost Time

Section titled “Configure Lost Time”
  1. Open Configure → Survey form.
  2. Check Enable Lost Time tracking.
  3. Set Working day length to your organization’s working hours per day.
  4. Optionally enable Track cost, then enter an hourly rate and select a currency.
  5. Select Save.
AdaptiveSurvey Lost Time settings for configuring working day length and cost tracking in a Jira Service Management CSAT survey AdaptiveSurvey Lost Time settings for configuring working day length and cost tracking in a Jira Service Management CSAT survey

You can edit the question text under Wording and languages. View the results in the Lost Time tab, available when tracking is enabled.

What comes next

Section titled “What comes next”

Configure the form customers will answer: Experience indicators or Question ratings.