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Survey responses on tickets

View the Satisfaction score and full survey response directly on a Jira ticket in the AdaptiveSurvey panel.

The panel is only visible after a survey has been sent.

AdaptiveSurvey panel on a Jira ticket showing the satisfaction score, question ratings, and customer comment AdaptiveSurvey panel on a Jira ticket showing the satisfaction score, question ratings, and customer comment

Before the customer responds, it shows Awaiting response and the date the survey was sent.

AdaptiveSurvey panel on a Jira ticket showing Awaiting response and the survey sent date AdaptiveSurvey panel on a Jira ticket showing Awaiting response and the survey sent date

Open the panel

Section titled “Open the panel”

Open a ticket where a survey has been sent and select AdaptiveSurvey at the top of the ticket. The panel appears above Activity.

A Jira administrator can select ••• → Show for all work items to show the panel automatically on tickets with a sent survey. This applies to everyone in the project.

AdaptiveSurvey panel menu in Jira with Show for all work items highlighted AdaptiveSurvey panel menu in Jira with Show for all work items highlighted