Lost Time
Lost Time shows how much working time customers reported in submitted surveys for the selected project, date range, and filters. It includes responses from both survey forms.
KPI cards
Section titled “KPI cards”Tickets Affected counts feedback responses where customers reported Lost Time above zero.
Avg. Lost Time is the average reported time across affected tickets.
Total Lost Time is the total working time reported by customers in the selected period.
Estimated Lost Time Cost appears when cost tracking is enabled. It uses the project’s configured hourly rate and currency.
Each card compares the selected period with the previous period. For Lost Time, lower values are better.
Lost Time distribution
Section titled “Lost Time distribution”Lost Time distribution shows how affected tickets are spread across reported time ranges. Turn on Full view to see every selectable Lost Time slider value instead of the compact ranges.
Use the card menu to download the chart or open Lost Time settings when you have Configure access.
Lost Time per affected ticket
Section titled “Lost Time per affected ticket”Lost Time per affected ticket lists feedback responses where reported Lost Time is above zero. Select Score or Date to sort the list.
Reported Lost time and estimated Cost appear below the comment and any indicators or question answers. Reporter, Agent, and selected Jira fields follow the project’s display settings.
See Feedback responses for the shared table options.
Visibility
Section titled “Visibility”Enable Lost Time tracking in Configure → Survey form to access this tab. Responses with 0m Lost Time are still valid survey responses, but they are not included in Lost Time analytics.
Cost values appear only when cost tracking is enabled.